Complaint Management

CA Compliance delivers a range of complaint handling services to include:

  • Consulting advices: drafting or updating complaints handling manuals and correspondence (e.g., for regulatory, professional or commercial bodies)
  • Investigations: providing independent and impartial investigations and factual reports
  • Whistleblowing reporting: 
  • Appeals: provide an independent appeal hearing service
  • Mediation: providing mediated services between parties (CEDR qualified)
  • Dispute recommendation: receiving submissions, meeting parties and offering recommendations
  • Adjudications: examining complaint matters and making an adjudicative decision.

Please contact us to learn more about our Complaint Management Services.