Complaint Management

CA Compliance delivers a range of complaint handling services to include:

  • Investigations: providing independent and impartial investigations and factual reports on conflicts and contentious matters
  • Dispute intervention: receiving submissions, meeting parties and offering recommendations to resolve impasse
  • Adjudications: examining complaint matters and making an adjudicative decision
  • Appeals: provide an independent appeal hearing service
  • CEDR qualified Mediation: providing mediated services between parties
  • Complaint consulting advices: drafting or updating complaints handling manuals and correspondence (e.g., for regulatory, professional or commercial bodies)

Please contact us to learn more about our Complaint Management Services.